About this policy
This Privacy Policy explains how Korvex Labs collects, uses, stores and protects personal data when you visit our website, contact us, book a call or engage with our services.
For the purposes of applicable UK data protection law, Korvex Labs is the controller of the personal data described in this policy. We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy legislation.
Information we collect
We may collect information that you provide directly, information generated through our working relationship, and limited technical information created when you use the website. This may include:
- Your name, business name, job title and contact details.
- Information about your project, objectives, budget, timescales and service requirements.
- Messages, files and other information you send to us.
- Booking details and meeting preferences submitted through Calendly.
- Contract, billing, transaction and project administration records.
- Technical data such as IP address, browser type, device type, referring page and basic website usage information, where collected.
Please do not provide sensitive personal data unless it is necessary and we have specifically asked you to do so.
How we use personal data
We use personal data only where we have a lawful basis to do so. Depending on the circumstances, we may use it to:
- Respond to enquiries and assess whether our services are suitable for your needs.
- Prepare proposals, provide services and manage our contractual relationship with you.
- Arrange meetings, communicate about projects and provide client support.
- Issue invoices, maintain business records and meet legal, tax and accounting obligations.
- Operate, secure, maintain and improve our website and services.
- Protect our rights, prevent misuse and resolve disputes.
Our lawful bases may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing our legitimate business interests, or your consent where consent is required. We do not sell personal data.
Contact form submissions
When you submit the project enquiry form, we collect the details entered into the form, including your name, email address, company, service interests, budget range and message. The form is processed through Netlify Forms and delivered to us so that we can review and respond to your enquiry.
We use this information to take steps at your request before a potential contract and for our legitimate interest in managing genuine business enquiries. We may retain relevant correspondence as part of our business records, including where an enquiry does not become a client engagement.
Calendly booking information
Our website links to Calendly for discovery call bookings. When you use Calendly, Calendly may collect your name, email address, time zone, answers to booking questions and technical information in accordance with its own privacy practices.
We receive the booking information needed to arrange and conduct the meeting. Calendly operates as an independent service provider and may process information outside the United Kingdom. You should review Calendly’s privacy information before submitting a booking.
Analytics
We do not currently use third-party website analytics tools that set non-essential cookies. Our hosting provider may process limited technical logs to deliver, protect and monitor the website.
If we introduce analytics in future, we shall favour proportionate, privacy-conscious tools, update this policy and obtain consent where required by law.
Data security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction. Measures may include access controls, secure service providers, encrypted connections, account security and limiting access to those who need the information.
No online service or method of transmission is completely secure. While we take appropriate precautions, we cannot guarantee absolute security.
Third-party services
We may share personal data with trusted providers where necessary to operate our business and deliver services. These may include website hosting and form processing providers, scheduling tools, email and cloud productivity services, payment and accounting providers, professional advisers, and contractors working under appropriate confidentiality obligations.
We require service providers to handle personal data appropriately and only for the relevant purpose. Some providers may process data outside the United Kingdom. Where required, we rely on recognised safeguards for international transfers. We may also disclose information where required by law or to establish, exercise or defend legal claims.
Data retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, respond to enquiries, maintain accurate business and financial records, comply with legal obligations and resolve disputes.
Retention periods vary according to the nature of the information and our relationship with you. When information is no longer required, we delete it, anonymise it or securely restrict its use unless continued retention is required by law.
Your data protection rights
Depending on the circumstances, you may have the right to request access to your personal data, correct inaccurate data, request deletion, restrict or object to processing, and receive certain data in a portable format. Where processing relies on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
To exercise a right, email korvexlabs@outlook.com. We may need to verify your identity before acting on a request. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. We would appreciate the opportunity to address your concern first.
Contact information
If you have a question about this policy, our use of personal data or a data protection request, contact Korvex Labs at korvexlabs@outlook.com.
We may update this policy to reflect changes to our website, services or legal obligations. The latest version shall always appear on this page with its effective date.
Contact Korvex Labs
For questions about this document, contact us by email and we shall respond as soon as reasonably possible.