Terms and Conditions

About these terms

These Terms and Conditions apply to services supplied by Korvex Labs. They should be read together with the quote, proposal, statement of work or other written agreement issued for a project. By approving a proposal, paying an invoice, instructing us to begin or otherwise accepting our services, the client agrees to these terms.

If a project-specific agreement conflicts with these terms, the project-specific agreement takes priority to the extent of that conflict. Nothing in these terms excludes rights that cannot lawfully be excluded.

Services provided

Korvex Labs provides digital agency services that may include brand strategy and identity, website design and development, search engine optimisation, AI automation, digital marketing, growth strategy and related consultancy or support.

The exact deliverables, scope, assumptions, exclusions and acceptance criteria for each engagement are defined in the relevant proposal or written agreement. Any service or deliverable not expressly included is outside the agreed scope and may require a separate quote.

Quotes and proposals

Quotes and proposals are based on the information available when they are prepared and remain valid for the period stated in the document. If no validity period is stated, the quote is valid for 30 days from its issue date.

We may revise a quote if the brief, assumptions, dependencies, timing or required deliverables change. Estimates are given in good faith but are not fixed prices unless expressly described as fixed. Work requested outside the agreed scope shall be quoted separately or charged at an agreed day or hourly rate.

Payments

Fees, payment stages, invoice dates and accepted payment methods are set out in the proposal or invoice. Unless agreed otherwise in writing, any initial payment is due before work begins and is non-refundable once work has commenced because it reserves capacity and covers initial delivery.

Invoices must be paid by the due date shown. Fees are exclusive of VAT and third-party costs unless stated otherwise. The client is responsible for approved expenses and external charges such as licences, fonts, hosting, domains, advertising spend, software subscriptions or specialist suppliers.

If an invoice is overdue, we may pause work, withhold deliverables or access, adjust the project schedule and charge interest or recovery costs where permitted by law. Pausing work for non-payment does not remove the client’s obligation to pay sums already due.

Project timelines

Project dates are reasonable estimates unless we expressly agree a fixed deadline in writing. Delivery depends on timely feedback, approvals, content, access and decisions from the client, as well as any third-party dependencies.

If the client delays a dependency, the schedule may move and we may reallocate production time. A project inactive because of client delay for more than 30 days may be rescheduled subject to availability, invoiced for work completed, or treated as cancelled. We are not responsible for delay caused by events outside our reasonable control.

Client responsibilities

The client shall provide accurate information, consolidated feedback, required materials, suitable access and decisions within the agreed timescales. The client is responsible for reviewing deliverables and confirming approvals.

The client warrants that it owns or has permission to use all text, images, trade marks, data, software and other materials supplied to us. The client remains responsible for the legality, accuracy and regulatory compliance of its business, claims, content and instructions, including obtaining any necessary professional advice.

The client shall not ask us to create, publish or automate anything unlawful, misleading, infringing, discriminatory, harmful or contrary to a third party’s rights or platform terms.

Revisions and approvals

The number and type of revision rounds included in a project are stated in the proposal. Revisions are intended to refine an agreed direction, not replace the approved brief or create a substantially different concept.

Additional revisions, fragmented feedback, changes after approval or requests that alter the scope may incur additional fees and extend delivery dates. Approval may be given by email, project platform or other agreed written method. Once a stage is approved, later changes to that stage may be chargeable.

Intellectual property

Each party retains ownership of intellectual property it owned before the project. Korvex Labs also retains ownership of its working methods, know-how, reusable systems, tools, templates, code libraries, processes and unselected concepts.

Subject to full payment of all amounts due, the client receives the ownership or licence rights in final approved deliverables described in the proposal. Third-party assets remain subject to their own licence terms and are not transferred beyond the rights granted by the relevant supplier.

Unless confidentiality requirements or a written agreement state otherwise, we may identify the client and display non-confidential final work in our portfolio, website and business development materials after public launch. The client may request an alternative arrangement before the project begins.

Confidentiality

Each party shall take reasonable care to protect confidential information received from the other and shall use it only for the project or the proper operation of its business relationship. Confidential information may be shared with personnel, contractors and professional advisers who need it and are subject to suitable confidentiality obligations.

This obligation does not apply to information that is public through no breach, was already lawfully known, is independently developed, is received lawfully from another source, or must be disclosed by law. If a separate non-disclosure agreement is signed, that agreement also applies.

Limitation of liability

We provide our services with reasonable care and skill. However, commercial, search, marketing, automation and website outcomes depend on many factors outside our control. We do not guarantee particular rankings, traffic, revenue, leads, platform availability or business results.

To the fullest extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, opportunity, anticipated savings, goodwill or data. Our total aggregate liability arising from an engagement shall not exceed the fees paid or payable to Korvex Labs for the specific services giving rise to the claim during the 12 months preceding the event.

Nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited. The client is responsible for maintaining appropriate backups, security controls and business continuity arrangements.

Cancellation and refunds

Either party may cancel an engagement by written notice where the other party materially breaches the agreement and does not remedy that breach within a reasonable period after being asked to do so. We may also end or pause services immediately for non-payment, unlawful instructions, abusive conduct, security risk or serious damage to our reputation.

If the client cancels for convenience, the client must pay for work completed, committed project time, approved expenses and non-cancellable third-party costs up to the cancellation date. Initial payments and completed milestones are non-refundable. If payments received exceed the amount properly due, we shall refund the balance.

On cancellation, each party shall return or delete confidential materials where reasonably required, subject to legal record-keeping obligations. Any terms intended to continue after cancellation, including payment, intellectual property, confidentiality and liability provisions, shall remain in effect.

Website maintenance

Website maintenance, hosting management, updates, monitoring, backups and support are included only where expressly stated in the proposal or a separate support agreement. Unless ongoing support is agreed, responsibility for the website passes to the client on handover.

Maintenance does not include major redesigns, new features, content production, third-party failures, unsupported software or repairs required because of client changes, unauthorised access, missed renewals or use contrary to our guidance. We may schedule maintenance and update support fees or scope on reasonable written notice.

General terms

Neither party may transfer the agreement without the other party’s written consent, except as part of a genuine sale or reorganisation of its business. A failure to enforce a right is not a waiver of that right. If any provision is found unenforceable, the remaining provisions continue in effect.

The agreement does not create a partnership, joint venture, employment or agency relationship. Notices relating to the agreement may be sent by email to the usual project contacts and are treated as received on the next business day.

Governing law

These terms and any dispute or non-contractual obligation arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory law gives a party the right to bring proceedings elsewhere.

The parties shall first try in good faith to resolve any dispute through direct discussion before commencing formal proceedings.

Contact information

Questions about these Terms and Conditions should be sent to Korvex Labs at korvexlabs@outlook.com.